Overview
This policy explains what information MDS Vault collects, how we use it, and the choices you have. It applies to our website, apps, and the storage service itself.
Information we collect
- Account information — name, email address, billing details, and company information if you sign up on a Business or Enterprise plan.
- Usage data — device type, browser, approximate location, and how you interact with the service, used to keep it running and improve it.
- Files you store — the documents, photos, and videos you upload. These are encrypted end-to-end, meaning we cannot read their contents.
How we use it
We use account and usage data to operate the service, process billing, provide customer support, and communicate important updates. We do not sell your personal information.
Encryption & access
Files are encrypted on your device before upload and remain encrypted at rest. Because encryption keys are derived from your credentials, MDS Vault staff cannot view the contents of your files under normal operation.
Sharing & third parties
We share limited data with service providers who help us run MDS Vault — for example, payment processors and cloud infrastructure providers — under agreements that require them to protect your data. We do not share your files' contents with anyone, since we cannot access them ourselves.
Retention & deletion
We retain account data for as long as your account is active. When you delete a file, folder, or your account, associated data is removed from active systems within 30 days, and from backups on a rolling basis thereafter.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information. You can manage most of this from your account settings, or contact us to make a request.
Cookies
We use essential cookies to keep you signed in and remember preferences, and limited analytics cookies to understand how the site is used. You can control cookies through your browser settings.
Children's privacy
MDS Vault is not directed at children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We'll update this page if our practices change, and update the date above. Material changes will be communicated by email or in-app notice.
Contact us
Questions about this policy? Reach us at privacy@mdsvault.com.